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SAIC Field Services Technician in ANCHORAGE, Alaska

Description

We are currently seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career with SAIC. In this role you will:

• Respond to technical service hardware requests and break/fix incidents

• Support Dell, HP and other notebook, desktops, and monitors

• Resolve end user questions or problems in the areas of functionality and technical troubleshooting

• Take responsibility for additional follow-up as required to ensure service is fully restored

• Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements:

• High school diploma and 1-3 years of related experience

• Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)

• Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication

• Familiarity with DoD Information Assurance (IA) requirements a plus

• Moderate level familiarity of Android and iOS devices

• Blackberry BES and MobileIron MDM experience a plus

• Outstanding organizational skills

• Understanding of desktop and notebook hardware

• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease

• Must have valid driver’s license and reliable vehicle with appropriate insurance

• Must be available for after-hours on-call rotation

Physical Requirements:

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.

• Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs

• Exposed to seasonal weather based on geographic region

• Hold the arm and hand in one position or hold the hand steady while moving the arm.

• See details of objects that are more than a few feet away.

• See differences between colors, shades, and brightness.

• Use one or two hands to grasp, move, or assemble objects.

• Use muscles to lift, push, pull, or carry heavy objects.

• Use stomach and lower back muscles to support the body for long periods without getting tired.

• Bend, stretch, twist, or reach out.

• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.

• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.

• Make fast, repeated movements of fingers, hands, and wrists.

• The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.

Desired Qualifications

REQNUMBER: 205713

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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