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International Paper Customer Service Representative in AMARILLO, Texas

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

Customer Service Representative

International Paper ( is the world’s largest paper and forest products company. Primary businesses include paper, packaging and forest products for a variety of end uses. International Paper is a Fortune 500 Company with operations around the globe.

We currently have an opening for a Customer Service Representative at our corrugated box plant located in Amarillo, Texas. This facility manufactures corrugated packaging products for local and national customers. We are looking for a motivated individual who is capable of performing a multitude of functions in a flexible, fast-paced environment and is able to multi-task and prioritize time and work.

Specific responsibilities and functions of this position will include:

  • Excellent customer service through timely and accurate customer communications

  • Accurately enter customer orders into order entry system

  • Communicate status of orders to customers

  • Initiate entry of customer complaints into the customer feedback system

  • Produce estimates and quotations for customers

  • Coordinate warehouse inventories, reorder and ship quantities based on established parameters

  • Work with operations and utilize scheduling system to achieve on-time customer deliveries

  • Work with sales staff to ensure accurate and timely customer communication

Minimum qualifications for consideration are a high school diploma and at least one year of customer relations/service experience, preferably in a manufacturing environment. The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities and proficiency with Microsoft Excel, Word and Outlook is required.

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, as well as a 401(k) plan and retirement plans.

Interested candidates that meet the minimum qualifications are encouraged to submit your resume to Due to the number of candidates, only those selected for further consideration will be contacted.

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.