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Fiserv Professional Services Technical Manager in Alpharetta, Georgia

Position Description

What does a great Professional Services Technical Manager do?

You will provide application and technical assistance for the successful implementation of Fiserv’s Management Planning and Control (MPC) solution.

As a Professional Services Technical Manager, you can look forward to:

  • Preparing the MPC database for implementation at client site.

  • Leading training and troubleshooting for all MPC modules at the client site. May also cross-train on and implement other Fiserv Risk and Budgeting applications.

  • Performing initial data setup for new software clients and ensuring that structure and views are built per the Scope Document or Statement of Work (SOW).

  • Testing of MPC connectivity at client site, which may include running Oracle database scripts.

  • Solving technical issues and working with Client Services and Product Management when needed.

  • Creating formulas to support organizational and product profitability and risk-adjusted return on capital (RAROC) calculations.

  • Documenting and implementing improvements to the standard model.

  • Assisting, as needed, with sales support calls and SOWs.

  • Cross training on additional Risk products as required.

Basic qualifications for consideration:

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • 4 years’ budgeting experience, preferably in a banking environment

  • 4 years’ experience working with balance sheet and income statements, preferably in a banking environment

  • 2 years’ experience with SQL or comparable tool

  • Experience with MS Excel creating pivot tables, v lookups, and macros

  • Ability to travel up to 70%

Preferred qualifications for consideration:

  • 4 years’ experience administering a relational or multi-dimensional database tool such as SRC, Hyperion or MPC

  • 4 years’ banking industry experience

  • 4 years’ experience building databases

  • 4 years’ experience working with a report writing tool such as Crystal

  • Previous consulting experience

  • Proficient knowledge of the functionality of at least two of the following application areas: Budgeting and Planning, Asset Liability Management, General Ledger, Banking Product/Core System

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.