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FusionStorm, Inc. Installation Technician in Alpharetta, Georgia

Position Overview

The Installation Technician role is responsible for troubleshooting on site and support of our clients who utilize laptops, desktops and chrome books. This dynamic role provides support both onsite as well as remotely with solutions ranging from basic troubleshooting to hardware replacements. In this role the candidate will be expected to support the hardware from in use through to the end of their life cycle by organizing, repairing (including working with supplier for warranty repairs), deploying, and preparing for disposal when appropriate. An ideal candidate would have three to five years’ experience in a similar role providing support for a financial organization. In addition to a typical Windows environment the client leverages Citrix Amazon Workplaces and therefore experience of those environments are desired.

Duties/Responsibilities

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

  • Installation Technicians provide desktop hardware installation services where basic technical skills are required.

  • Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect power cables and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration can also be included.

  • An Installation Technician will also physically connect network cables from desktop clients to associated network points where required. The Installation Technician can be utilized within the overall design of a project rollout solution, for on-site desktop move requirements, on-site peripheral consumable maintenance and other functions.

  • Embrace and support Computacenter’s mission and core values.

Education & Experience Required

  • Legally eligible to work in the United States.

  • Proven experience in IT Desktop Service environment.

Skills & Competencies

  • Able to follow instructions and procedures

  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

  • Demonstrates an organized approach to work.

  • Demonstrates customer service abilities

  • Routine administrative skills

  • Good interpersonal skills, basic literacy and numeracy skills

  • Demonstrates awareness of health and safety at work.

  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

WHY COMPUTACENTER?

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us

WE OFFER A GREAT BENEFITS PACKAGE!

There's so much more to enjoy about being at Computacenter Inc. than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter Inc. provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.

You must be authorized to work in the United States.

Computacenter Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

Req No.: 2021-2940

External Company Name: Computacenter Fusionstorm, Inc.

External Company URL: https://www.computacenter.com/

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