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Patent and Trademark Office IT Specialist (OS/APPSW) in Alexandria, Virginia

Summary

Come work for the USPTO, we have been ranked as one of the best places to work in the federal government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Jobs Website.

Responsibilities

The Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency’s business processes. The Office of Infrastructure Engineering and Operations (IEO) provides day-to-day operational support for USPTO-developed applications. The Enterprise Software Services Division (ESSD) manages the USPTO Enterprise Applications and provides Platform as a Service (PaaS) and Software as a Service (SaaS).The Software Services Branch (SSB) provides technical services for enterprise applications that reside above the OS level, including mission critical systems, such as Active Directory, Exchange Email, Sharepoint, Lync, RightFax, Facility Management Tools and Anti-Virus.This position serves as a technical specialist, providing software services, such as Active Directory and Exchange for both Commercial Off the Shelf (COTS) and Automated Information Systems (AIS) software across the USPTO enterprise. This position will be responsible for…

•Performing a wide range of software services on multiple medium to high cost, medium to high impact, and/or medium to high complexity large scale COTS.

•Providing technical direction, advising, reviewing and evaluating of work in developing and supporting software services.

•Providing expert advice on cloud strategies usingmulti-cloud environments with Azure, AWS, Google Cloud Platform and other public cloud solutions.

•Reporting and documenting contractor and vendor performance issues and/or potential problems immediately to supervisory chain.

Requirements

Conditions of Employment

You must be a U.S. Citizen or National.

You must meet the definition of specialized experience.

You must meet time-in-grade-requirements.

Required to pass a background investigation and fingerprint check.

Must be registered for Selective Service, if applicable (www.sss.gov)

Suitable for Federal employment.

Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.

Qualifications

You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology (IT) can be found Here you must meet all qualification requirements by the closing date of the job announcement.

Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

Specialized Experience GS-14: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

Candidates for the GS-14 grade level must have at least 52 weeks of specialized experience equivalent to the GS-13 grade level in the Federal service.

Specialized experience for this position includes:

1) Designing, installing, configuring, administrating, integrating and operating Enterprise Class Commercial Off the Shelf (COTS) and Custom Developed software;

2) Supporting Amazon Web Services (AWS), Google and Cloud Services platforms/products in a multi-platform, multi-vendor environment;

3) Applying the Systems Development Life Cycle (SDLC) and/or Technical Project Management methodologies to deliver projects and operational requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience..

GS-14

Attention to Detail- Is thorough, accurate and consistent when accomplishing a task with concern for all the areas involved. Pursues quality in all tasks performed.

Customer Service - Anticipates and meets the needs of both internal and external business partners and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.

Communication - Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive or controversial topics with agility, involving executives/managers as appropriate.

Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes sound recommendations.

Education

Education may not be substituted for specialized experience at this grade level.

Additional Information

Applicants applying for this position must be a United States Citizen.If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.This is a Public Trust position and has a risk level designation of "moderate".Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website.

Probationary Period- If selected, you may be required to complete an initial one-year probationary period.All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.Relocation Expenses are not authorized and will not be paid.CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management’s Career Transition Resources website at: http://www.opm.gov/ctap. CTAP/ICTAP documentation requirements are listed in the "Required Documents" section of this announcement.More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.All application materials become the property of the United States Patent and Trademark Office.The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO’s Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).

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