Latitude, Inc. Desktop Support Technician in Alexandria, Virginia
The primary responsibility of the Desktop Support Technician will be end-user support, including procurement, configuration, installation and system replacement cycles. The Desktop Support Technician will also be responsible for troubleshooting issues/errors for all desktop PC software applications and peripherals. Will also serve as a backup to Service Desk personnel as needed. Desktop Support Technician is responsible for answering, evaluating, and prioritizing incoming requests for assistance from users experiencing problems with desktop hardware, software, networking, and other computer related technologies. Ideal candidates are proficient with Microsoft Windows operating systems (7/8/10), Microsoft Office Suites 2010/2013/2016, have some knowledge of Office 365, and possess good knowledge of current hardware platforms, mobile devices, and printers.
7-10 years experience
Microsoft experience a plus