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Veterans Affairs, Veterans Health Administration Supervisory Mobility Transportation Specialist - VTS Program Manager in Alexandria, Louisiana


The primary purpose of this position is to manage all VTS and BT Program activities, ie patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. Supervises and ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness. Serves as the primary POC and responsible party for BT IPERA audit processes and documentation.


Duties include but are not limited to: Manage the VTP Program at the facility and VTS Drivers/Motor Vehicle Operators; provide safe and reliable transportation to Veterans who require assistance traveling to and from the VA health care facilities and authorized non-VA health care appointments within the Medical Center's catchment area. Directly responsible for completing the Needs, Resources and Stakeholders Assessment in collaboration with the other services represented on the VTP Board of Directors, as well as Veterans and community stakeholders. Develop, analyze, evaluate, advise on or improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegation of authority, management controls, information and documentation systems, and similar functions of management. Formulate, interpret, and implement VHA's Member Services Veterans Transportation Program and VAMC's policies and procedures pertaining to transportation among the multiple programs at the VAMC. Identifies resources (staffing, funding, equipment, facilities) required to support varied level of program operations. Manage the Medical Center transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center Associate Director, Medical Center Chief Financial Officer and CBO VTP Program Staff. Work Schedule: Full-time, Monday - Friday, 8-hour shift between 8:00 AM and 4:30 PM

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position

Position Description/PD#: Supervisory Mobility Transportation Specialist; PD#060990

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/13/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factors (SPF): An SPF is a prerequisite to appointment and represent minimum requirements for the position. Applicants who do not meet the SPF are ineligible for further consideration. Applicants must have experience in directing a program that performs patient transportation for a Medical Center involving technical, administrative and professional work. Screen-Out Element: You must possess a valid State Driver's License. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: . Identify problems, gather relevant data, assesses the data, develops and implements ideas for improvement, and evaluates efficacy of improvements (such as monitoring timeliness and supply and demand for new patient assessments). Develop new or modified work methods, organizational structures, management processes, staffing patterns, and procedures for administering program services. Communicate verbally and in writing explaining the recommendations and providing guidance and advice to other program administrators, responding to inquiries, preparing reports and interacting with high-level officials. Experience with the US Department of Transportation regulation regarding transporting patients, as well as State Department of Transportation regulations regarding licensing of drivers, patient safety, etc. Skilled in the performance of complex return on investment and program effectiveness analysis; the knowledge of various clinical services functions and policy in order to develop and successfully implement local policies that assure that Veterans receive access to care timely and safely. OR, Educational Substitute: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have had 3 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.M., if related. OR, Education/Experience Combination: Applicants may also combine education and experience to qualify at this level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-11. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. You will be rated on the following Competencies for this position:

Human Capital ManagementPlanning and EvaluatingTeamworkTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Travel will be required on a periodic basis. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.