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Gerald Champion Regional Medical Center PBX Operator - Telecommunications - 840004 - PT in Alamogordo, New Mexico

Performs day-to-day functions for the hospital, including operating telephone switchboard, relaying incoming and outgoing calls, internal office messages, alarm monitoring, primary contact for overhead paging, operating a two-way radio system to dispatch both Security and Maintenance personnel. Acts as a central point of contact for hospital communication systems. This description is not intended to be a complete list of duties. Other related duties may be assigned.

• Courteously greets the public on the telephone, answering questions regarding hospital policies and operations procedure, direct callers to the appropriate department, and maintains a patient listing.

• Places outgoing calls for patients and doctors when required.

• Makes announcements using the overhead paging system for hospital specific information, i.e. Code Blue, Code Red or hospital related information according to hospital policy.

• Assist in supporting and maintains the telephone systems by reporting trouble calls to help desk. Records and maintains a record if reported trouble calls.

• Operates two-way radio systems to dispatch maintenance and/or security personnel when required.

• Direct responsibility for monitoring of hospital medical gas, generator, code blue, and fire alarm panels, taking immediate action when necessary.

• Responsible for monitoring security system monitors and access control.

• Assist in ordering department supplies and needed equipment.

• Assists with clerical duties as directed by the Telecommunications Manager.

• Works with minimum supervision.

• High School diploma or equivalent plus on year experience as a PBX Operator, clerical position or its equivalents

• Current American Heart – HeartSaver or Basic Life Support (BLS) card.

• Must have knowledge of telephone etiquette and toll fraud security; radio transmission procedures and Federal Communication Commission rules and regulations governing operating of a two-way radio.

• Must be able to accurately handle several tasks at one time during stressful situation.

• Certification:

• Licensure:

• Performs related responsibilities as assigned.

ID: 2020-3153

External Company Name: Gerald Champion Regional Medical Center

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