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Thermo Fisher Scientific IT Site Support Engineer II in Alachua, Florida

What You Will Be A Part Of

When you are part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Description

  • Corporate Infrastructure and Security Site Support

Qualifications

  • Bachelor's Degree preferred. In liu of a Bahelor's degree, a combination of experience and education considered

  • ITIL certification preferred

Roles & Responsibilities

  • Provide in-house support for End Users

  • IMAC Support

  • Able to perform the following without direct involvement from manager, senior team member, or lead

  • Provide resolutions for users for Corporate applications and hardware

  • Support resolutions for business group applications

  • Incident and Request Queue management - Ticket creation/Categorization/Prioritization

  • Ticket escalation to respective Support Group

Minimum Requirements

  • 3 - 5 years' experience in Desktop support.

  • Understanding of client/server networks, protocols, common Internet services, Active Directory

  • Proven problem solving abilities

Desired Skills

  • Good communication skills, written and verbal communication and customer management experience

  • Work experience with interacting with clients / team across the World

  • Knowledge on operations/service delivery

  • Ability to identify new / additional tasks that improve employee experience

  • Good understanding of Computers and Trouble shooting skills required.

  • Ability to work in a team and provide input to solution

  • Ability to interact and work with vendors and escort them around a facility and direct the vendor as to the actions that need to be taken regarding the purpose of their visit.

  • Ability to engage and partner with functional teams to support customers and drive speedy resolutions.

Mandatory & Technical Skills

  • Ability to troubleshoot, diagnose, and resolve issues on PC's and 3rd party applications supported by Corporate Infrastructure and Security

  • Ability follow, update and edit KB articles to troubleshoot, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.

  • Ability to provide smart hands support computer rooms, IDF's, MDF's and physical equipment such as servers, switches, routers, printers.

  • PC / Laptop installation, configuration(imaging) and Break fix

  • IMAC Request fulfilment

  • Printer/Scanners installation configuration and Break fix

  • Ability to coordinate with vendor for printer troubleshooting and issue resolution

  • Phone & Mobile devices installation configuration and break fix.

  • Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)

  • Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)

  • Mounting & Un-mounting Hardware's in data center (Switch, Routers, Servers, etc..)

  • IDF/MDF daily health check and maintaining data center health check list register.

  • Ability to lead small initiatives or workstreams impacting less than 20 customers.

  • Ability to identify new tasks that need to be executed for support or operations and work with management for execution

  • Software installation at PC level.

  • Software installation at Server level

  • Read, Write and Speak local language.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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